Privacy Policy
Effective date: 2026-03-29
This Privacy Policy explains how www.hugsfromheaven.net collects, uses, discloses, and protects your personal information when you visit our website, contact us, subscribe to our newsletter, download freebies, submit reviews, or purchase our products.
The Site is operated by Hugs From Heaven L.L.C..
By accessing or using the Site, you agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must not access or use the Site or services. By continuing to use the Site, you confirm that you have read, understood, and consent to the practices described in this Privacy Policy, and you must review it carefully in its entirety.
1) Definitions
For the purposes of this Privacy Policy, the following definitions apply:
“Site”
Means the website (www.hugsfromheaven.net) operated by Hugs From Heaven L.L.C., including all pages, content, features, and services available through the website and any related domains or subdomains.
“Company”, "Hugs From Heaven", "Hugs from Heaven", "I", “We”, “Us”, or “Our”
Means Hugs From Heaven L.L.C., including its owners, employees, contractors, affiliates, and authorized representatives.
“You” or “Your”
Means any individual accessing, browsing, using, or purchasing from the Site, including customers, visitors, and users of our Products and Services.
“Content”
Means all materials available on the Site, including but not limited to text, images, graphics, logos, designs, artwork, digital downloads, and any other materials created or provided by Hugs From Heaven L.L.C.
“Products” or “Services”
Means all digital goods, downloadable files, printable artwork, subscription content, email materials, and any other offerings made available through the Site.
“Purchase”, “Purchasing”, "Purchased", “Download” or “Downloading”
Means the process of acquiring access to or obtaining a digital product from the Site, whether through payment or other authorized means, including digital file delivery.
“Personal Information”
Means any information that identifies, relates to, describes, or can reasonably be linked to an individual, including but not limited to name, email address, and any information voluntarily provided through forms, purchases, or newsletter sign-ups.
2) When and What Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with our Site:
Contact Information:
When you submit a contact form or otherwise communicate with us, we collect personal information such as your name, email address, and the content of your message.Reviews and Testimonials:
When you submit a review on our Site, we collect your name, email address, and the content of your review. This information is used to display and manage reviews and to improve our services. By submitting a review, you consent to the publication of your name and review content. Your email address will not be publicly displayed. We reserve the right to review, edit, or remove any submissions at our discretion.Newsletter and Marketing Information:
When you subscribe to our newsletter or marketing communications, we collect your name and email address. We will obtain your consent before you subscribe to receive emails from us. You may unsubscribe at any time by clicking the “unsubscribe” link included in our emails.Transaction Information:
When you make a purchase, we may collect your name, email address, billing or shipping address, and order details. Payments are processed securely through our payment processor.Automatically Collected Information:
When you use the Site, we automatically collect information such as IP address, browser type, device information, operating system, referring URLs, pages viewed, and usage activity. This may be collected through cookies and analytics tools, including Google Analytics.
3) How we use your information
We use your personal information for the following purposes:
To Provide and Deliver Services:
To process and fulfill your orders, provide access to digital products you purchase, and deliver related services.To Process Payments:
To process transactions and verify payment information.To Communicate with You:
To respond to your inquiries, provide customer support, send service-related communications (such as order confirmations or updates), and notify you about changes to our services or policies.To Send Marketing emails and Promotional Communications:
To send newsletters, promotional materials, and other marketing communications.To Improve and Analyze Our Services:
To understand how users interact with our Site, analyze usage trends, and improve functionality and user experience.To Comply with Legal Obligations:
To comply with applicable laws, regulations, legal processes, and tax or accounting requirements.
4) How we share information
We do not sell or trade your personal information. We do not use cross-context behavioral advertising or targeted advertising based on third-party tracking.
However, we may share your personal information in the following circumstances:
Service Providers
We may share personal information with trusted third-party service providers that perform services on our behalf and help us operate our business. These services may include website hosting, payment processing, email communications, and website analytics. These providers are required to handle personal information securely and only as necessary.
Legal Compliance
We may disclose your personal information where required to do so by law. We may also disclose information where we believe it is necessary to:
enforce our Terms and Conditions, agreements, or policies;
protect our rights, property, or safety, or that of our users or others.
International Data Transfers
We may transfer, store, and process your personal information through our third-party service providers in countries other than your own, including where those providers operate. These transfers occur primarily through services such as hosting, payment processing, email communications, and analytics providers. These countries may have data protection laws that are different from those in your jurisdiction.
We rely on service providers that may operate in multiple jurisdictions. By using our Site, you acknowledge that your information may be transferred to and processed in countries outside your state, province, or country.
We take reasonable steps to ensure appropriate safeguards are in place to protect your information.
5) How we protect your personal information
We take reasonable measures to help protect your personal information and aim to make your use of our Site as safe as possible.
Our Site uses industry-standard security measures, including encryption and secure technologies, to protect your personal information during transmission and processing. Payment transactions are processed through secure, encrypted systems by our third-party payment processor, which handles and stores payment information in accordance with its own privacy and security practices. We do not store full payment card details on our servers.
Access to your personal information is restricted to a limited number of individuals who require such access and are obligated to maintain its confidentiality. By accessing, using, or purchasing from our Site, services, or products, you acknowledge that Hugs From Heaven L.L.C., including its staff and independent contractors, may access your personal information only as necessary to operate our business and provide our services.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
In the event of a data breach that affects your personal information, we will notify affected individuals as required by applicable law.
6) Do we use cookies
We use cookies and similar technologies (“Cookies”) to operate our Site, improve performance, and analyze usage. Cookies are small text files stored on your device that help websites function properly and remember user activity.
We use Cookies for the following purposes:
Essential Cookies:
These are required for core website functionality, including navigation, security, forms, and shopping cart features. They cannot be disabled.
Analytics and Performance Cookies:
We use analytics and marketing tools, including Google Analytics and MailerLite, to collect information about how visitors interact with our Site and communications. This may include information such as pages visited, time spent on pages, email engagement (such as opens and clicks), referring links, and general usage patterns. This information helps us improve our website performance and user experience.
Your Choices
You can choose to have your computer warn you each time a Cookie is being sent, or you can choose to disable Cookies through your browser settings. Each browser is different, so please refer to your browser’s help menu to learn how to modify your Cookie preferences. Please note that disabling certain Cookies may affect the functionality and performance of the Site. You can opt out of Google Analytics by using Google’s opt-out tool available at: https://tools.google.com/dlpage/gaoptout.
7) Third-Party Links
Our Site may contain links to third-party websites or services. These third-party websites are not operated or controlled by us.
We are not responsible for the content, privacy practices, or activities of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
8) Children’s Privacy
Our Site and services are intended for individuals who are at least 18 years of age. We do not specifically target or market our services to individuals under 18. We do not knowingly collect, use, or solicit personal information from individuals under the age of 18.
If you are under 18, you must not use our Site, submit any personal information, or make purchases through our services.
If you believe that an individual under 18 has provided personal information to us, please contact us at legal@hugsfromheaven.net so that we can review the request and delete the information.
9) Unsubscribe assistance
You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link included in our emails.
If you experience any difficulty unsubscribing, please contact us at info@hugsfromheaven.net, and we will be happy to assist you.
Please note that we use a third-party email marketing platform to manage our communications. As a result, unsubscribing from one type of email may not automatically unsubscribe you from all future communications. You may need to adjust your preferences or unsubscribe from different email categories separately. If you need additional assistance, please contact us at info@hugsfromheaven.net.
10) Data Retention
We retain your personal information only as long as necessary, unless you request deletion or applicable laws require us to retain it longer.
When your personal information is no longer required, we will securely delete or anonymize it.
11) Your Privacy Rights
Depending on your location, including if you are in the European Economic Area (EEA), United Kingdom (UK), or California, you may have certain rights under applicable data protection laws. These rights may include the right to:
access the personal information we hold about you
correct or update your personal information
request deletion of your personal information
withdraw consent where processing is based on consent
object to or restrict certain processing of your personal information
request a copy of your personal information in a portable format
request information about how long we retain your personal information
not be discriminated against for exercising your privacy rights
lodge a complaint with your local data protection authority
These rights may vary depending on your jurisdiction and applicable law.
To exercise any of these rights, please contact us at legal@hugsfromheaven.net. Identity verification may be required.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or our services.
When we make material changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
Your continued use of the Site following any updates constitutes your acceptance of the revised Privacy Policy.
13) Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, you may contact us using the information below:
Hugs From Heaven L.L.C.
Website: www.hugsfromheaven.net
Contact: legal@hugsfromheaven.net
Mailing Address: 1400 Van Buren Street, Suite 200 PMB 1004 Minneapolis, MN 55413