Terms and Conditions
Effective date: April 15, 2026
Agreement to Terms and Conditions and Age Requirement
Please read these Terms and Conditions carefully and in their entirety before using www.hugsfromheaven.net. These Terms and Conditions govern your use of the Site, including browsing, purchasing, and downloading products or services. The Site is operated by Hugs From Heaven L.L.C..
By accessing or using the Site, you represent and warrant that you are at least 18 years old and agree to be bound by these Terms and Conditions, regardless of whether you have read them. If you are under 18 or do not agree to these Terms and Conditions, you must not access or use the Site.
These Terms and Conditions include a binding arbitration clause requiring that any disputes or claims be resolved through arbitration. By agreeing to these Terms and Conditions, you expressly waive your right to a trial by jury.
Consent
By using the Site or making any purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Disclaimer.
1) Definitions
For the purposes of these Terms and Conditions, the following definitions apply:
“Site”
Means the website (www.hugsfromheaven.net) operated by Hugs From Heaven L.L.C., including all pages, content, features, and services available through the website and any related domains or subdomains.
“Company”, "Hugs From Heaven", "Hugs from Heaven", "I", “We”, “Us”, or “Our”
Means Hugs From Heaven L.L.C., including its owners, employees, contractors, affiliates, and authorized representatives.
“You” or “Your”
Means any individual accessing, browsing, using, or purchasing from the Site, including customers, visitors, and users of our Products and Services.
“Content”
Means all materials available on the Site, including but not limited to text, images, graphics, logos, designs, artwork, digital downloads, and any other materials created or provided by Hugs From Heaven L.L.C.
“Products” or “Services”
Means all digital goods, downloadable files, printable artwork, subscription content, email materials, and any other offerings made available through the Site.
“Purchase”, “Purchasing”, "Purchased", “Download” or “Downloading”
Means the process of acquiring access to or obtaining a digital product from the Site, whether through payment or other authorized means, including digital file delivery.
“Personal Information”
Means any information that identifies, relates to, describes, or can reasonably be linked to an individual, including but not limited to name, email address, and any information voluntarily provided through forms, purchases, or newsletter sign-ups.
2) Eligibility and Acceptable Use
You agree to use the Site only for lawful purposes and in compliance with these Terms and Conditions. You must not misuse the Site or interfere with its operation, security, or integrity.
You agree and consent not to:
Violate any applicable laws or the rights of others
Copy, reproduce, or use Site content without prior written consent
Upload or share content you do not have the rights to use
Attempt to gain unauthorized access to the Site or its systems
Use automated tools (including bots or scrapers) without permission
Transmit spam, malware, or harmful code
Interfere with the performance or security of the Site
Engage in fraudulent activity or misuse promotions or offers
Promote, advertise, or sell any products, services, or content (your own or third-party) through the Site without prior written consent
We reserve the right, at our sole discretion and to the fullest extent permitted by law, to refuse service or restrict or terminate access to the Site at any time, without notice, for any violation of these Terms and Conditions.
3) Digital Products
We provide digital products in the form of downloadable wall art. All products are delivered electronically. No physical items will be shipped.
Delivery
Upon successful completion of your purchase, you will receive an email containing a secure link to download your files. You are responsible for providing a valid email address at checkout. If you do not receive the email shortly after purchase, please check your inbox as well as your spam or junk folder.
Download Availability
Download links are active for 7 days from the date of purchase. You are encouraged to download and securely save your files promptly to ensure continued access. We do not guarantee continued availability of downloads after this period.
File Storage Responsibility
You are solely responsible for downloading and maintaining copies of your files. We recommend storing backups in a secure location, such as cloud storage or an external device. You are also responsible for ensuring that your device and software are compatible with the file formats provided.
Support
If you experience any issues accessing your files within the 7-day period, please contact us at contact@hugsfromheaven.net. We will make reasonable efforts to assist you in accessing your purchase.
4) Free Downloads
From time to time, we may offer complimentary digital wall art or other downloadable content. All free downloads are provided for personal, non-commercial use only and are subject to these Terms and Conditions.
Free downloads are delivered electronically and may have limited availability. We do not guarantee continued access to free content and reserve the right to modify or discontinue such offerings at any time without notice.
5) Refund Policy
Due to the immediate access and irreversible nature of digital products, all sales are final. Once a purchase has been completed and the digital files have been delivered or made available for download, we do not offer refunds, returns, or exchanges.
By completing a purchase, you acknowledge and agree that you will receive immediate access to digital content and therefore waive any right to cancel or request a refund.
If you experience any issues accessing or downloading your files, please contact us at contact@hugsfromheaven.net, and we will make reasonable efforts to assist you in receiving your purchase.
6) Permitted Use and Intellectual Property
All digital products and content provided on the Site, including but not limited to text, graphics, logos, images, designs, and downloadable files (collectively, the “Content”), are owned by or licensed to Hugs From Heaven L.L.C. and are protected by applicable copyright, trademark, and intellectual property laws.
Your purchase of any digital product grants you a limited, non-exclusive, non-transferable license for personal, non-commercial use only, unless otherwise expressly stated in writing. No ownership rights are transferred to you.
You are permitted to:
Print the artwork for your personal use
Display the artwork in your home, office, or personal space
Use the artwork as a personal gift, provided no payment is made for the artwork itself
You may NOT:
Resell, license, sublicense, share, distribute, or otherwise make the files available to any third party
Use the artwork for any commercial purpose, including selling printed copies or incorporating the designs into products for sale
Upload, post, or distribute the files on any website, marketplace, social media platform, or file-sharing service
Modify, alter, or create derivative works based on the Content for commercial purposes
Claim the Content, in whole or in part, as your own or remove any copyright or ownership notices
Use the Content in any way that competes with or harms our business
Enforcement
Any unauthorized use of the Content may violate copyright, trademark, and other applicable laws and may result in legal action.
7) Products, Pricing, and Availability
We make reasonable efforts to ensure that all products, product descriptions, images, and pricing displayed on the Site are accurate and up to date. However, we do not guarantee that all content is free from errors.
Products, descriptions, pricing, and availability may be updated, modified, or discontinued at any time without prior notice. Availability is not guaranteed until your purchase has been successfully completed.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
8) Pricing, Taxes, and Promotions
All prices are displayed in the currency shown at checkout and are subject to change without notice. All payments are processed in US dollars unless otherwise stated. Applicable taxes, if any, will be calculated and displayed at checkout.
Promotions, discount codes, and special offers may be modified, suspended, or terminated at any time without notice.
9) Purchases and Payment
By placing an order on the Site, you represent and warrant that all information you provide is accurate, complete, and current, and that you are authorized to use the payment method submitted.
When you complete a purchase of one of our digital products, you authorize Hugs From Heaven L.L.C. to charge your selected payment method for the total amount of your order, including any applicable taxes or fees. Payments are processed securely through third-party payment processors.
Upon successful payment, you will receive an electronic receipt confirming your transaction. You are responsible for retaining this receipt for your records.
We do not process payments directly and are not responsible for the privacy practices, security measures, or policies of third-party payment processors. Your payment information is handled in accordance with the privacy policy of the relevant payment provider.
Any chargebacks or payment disputes must be handled through the applicable financial institution or payment processor. We reserve the right to submit evidence of delivery, access, and transaction details in response to any dispute.
Misuse of the chargeback or dispute process, including filing fraudulent disputes or initiating chargebacks instead of contacting us to resolve an issue, may result in restriction or termination of access to the Site or services, to the fullest extent permitted by law.
We encourage you to contact us directly to resolve any billing concerns before initiating a dispute.
We are not liable for any delays, failures, or disruptions beyond our reasonable control that may affect payment processing or transactions, including those caused by third-party payment providers, financial institutions, or technical systems. By using the Site, you agree that you will not hold Hugs From Heaven L.L.C. or its service providers liable for any damages, losses, or claims arising from such circumstances or from your use of the Site or its products or services.
10) User Content (Reviews, Comments, Messages)
If you submit or share any content with us, including but not limited to reviews, comments, messages, or photos (“User Content”), you grant Hugs From Heaven L.L.C. a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, display, publish, and distribute such content for the purposes of operating, promoting, and improving our business, subject to applicable law.
You represent and warrant that:
You own or have the necessary rights to submit the User Content
Your content does not violate any laws or infringe upon the rights of any third party
You agree not to submit any content that is:
Unlawful, fraudulent, or misleading
Defamatory, abusive, or harmful
Infringing on intellectual property or privacy rights
Containing spam, unsolicited promotions, or harmful material
We reserve the right, but not the obligation, to review, remove, or modify any User Content at our discretion and without notice, for any reason, including if it violates these Terms and Conditions.
11) Service availability and Force Majeure
We do not guarantee that the Site or any of its services will be available at all times, or that access will be uninterrupted, timely, secure, or error-free.
From time to time, the Site may be unavailable or limited due to maintenance, updates, technical issues, hosting provider failures, third-party service interruptions, or other operational reasons. We reserve the right to modify, suspend, or discontinue any part of the Site or services at any time without notice.
We do not guarantee that digital files will be available for re-download indefinitely, and you are responsible for downloading and securely storing your purchased content.
In addition, we shall not be liable or responsible for any failure or delay in performance caused by events beyond our reasonable control (“Force Majeure”), including but not limited to natural disasters, pandemics, war, civil unrest, government actions, labor disputes, internet or telecommunications outages, or disruptions to payment processors, email delivery services, or hosting providers.
During any such event, our obligations shall be suspended for the duration of the event, and we will make reasonable efforts to resume services as soon as practicable.
To the fullest extent permitted by law, we are not liable for any loss, damage, or inconvenience resulting from any interruption, delay, suspension, or unavailability of the Site or its services.
12) Third-Party Links
Our Site may include links to third-party or external websites for your convenience and inspiration. We do not control or endorse these external sites and are not responsible or liable for their content, accuracy, or any information they provide.
We are not responsible for how third-party websites collect, use, or handle your personal information. We encourage you to review their terms and conditions and privacy policies before engaging with them.
Your access to and use of any third-party websites is at your own discretion and risk.
13) Disclaimer
The information, content, and digital products available on this Site are provided for general informational and personal use purposes only. All content is provided “as is” and without warranties of any kind, either express or implied.
The content of our artwork is intended for inspirational and decorative purposes only.
While we make reasonable efforts to ensure that our products and content are accurate and of high quality, we do not guarantee that the Site or its content will be error-free, complete, or suitable for your specific needs or expectations.
Due to differences in monitors, screens, printers, and materials, the colors and appearance of printed artwork may vary from what you see on your device. We are not responsible for variations in print quality, color differences, or the final appearance of printed products.
The use of our digital products is at your own discretion and risk. You are solely responsible for how you use, print, or display the purchased files.
To the fullest extent permitted by law, Hugs From Heaven L.L.C. disclaims all liability for any direct, indirect, incidental, or consequential damages arising from your use of the Site, its content, or any products purchased through the Site.
14) No Claims Regarding Results
We make no guarantees, representations, or warranties regarding any results or outcomes from the use of our Site, including our products or services. Any experiences or results may vary from person to person.
While our artwork may be displayed or described as fitting certain spaces, styles, or preferences, this does not guarantee that the same results, appearance, or effect will be achieved in your own space. Factors such as room size, lighting, colors, framing, and display methods may affect the final outcome.
15) Release of Claims
By accessing or using the Site, or by downloading, purchasing, or using any of our digital artwork, products, or services, you agree, to the fullest extent permitted by law, to release and hold harmless Hugs From Heaven L.L.C., its owners, affiliates, and partners from any and all claims, demands, liabilities, damages, or expenses arising out of or related to your use of the Site or our digital products.
This includes, without limitation, any claims arising from the download, printing, display, or use of our digital artwork, including variations in color, quality, or appearance due to differences in screens, printers, materials, or settings.
16) Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or any other intangible losses, arising out of or related to your use of, or inability to use, the Site or our products and services.
This includes, without limitation, any issues related to the download, access, or use of our digital products, including printable wall art and subscription content.
To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to your use of the Site or our products shall not exceed the amount you paid, if any, for the applicable product or service.
17) Indemnification
You agree to indemnify, defend, and hold harmless Hugs From Heaven L.L.C., its owners, affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or related to your use of the Site or our digital products.
This includes, without limitation, any claims resulting from your misuse of our digital artwork, violation of these Terms and Conditions, Privacy policy, infringement of any intellectual property or third-party rights, or any unlawful or unauthorized use of our products.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense.
This obligation shall survive your use of the Site and any termination of access or purchase.
18) Arbitration
If you have any concern, complaint, or dispute regarding these Terms and Conditions, your use of the Site, or any of our products or services, you agree to first contact us directly and make a good-faith effort to resolve the issue informally.
If we are unable to resolve the dispute through informal means within a reasonable period of time, then any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, your use of the Site, or the purchase, download, or use of our digital products (including printable wall art and subscription content), shall be resolved exclusively through final and binding arbitration, rather than in court, except where prohibited by applicable law.
By agreeing to these Terms, you acknowledge and agree that you are waiving your right to a trial by jury, which would otherwise be available to you in a court of law, and that disputes will instead be resolved through arbitration.
Arbitration shall be administered by a recognized arbitration provider and shall take place in the Twin Cities, Minnesota, unless conducted remotely.
You agree that any dispute resolution will be conducted on an individual basis only, and not as part of any class, collective, or representative action. To the fullest extent permitted by law, you waive any right to participate in a class action lawsuit or class-wide arbitration.
To the fullest extent permitted by applicable law, our total liability to you for any claim arising out of or relating to your use of the Site or our products shall not exceed the amount you paid, if any, for the applicable product or service. You agree that you will not seek, and are not entitled to, any indirect, incidental, consequential, or punitive damages.
19) Consent to Governing Law, Jurisdiction, and Service of Process
These Terms and Conditions, the Privacy Policy, Disclaimer and any dispute, claim, or controversy arising out of or relating to them, your use of the Site, or the purchase or use of our products or services shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.
You agree that any dispute or claim not subject to binding arbitration, as set forth in these Terms and Conditions, shall be exclusively resolved in the state or federal courts located in Minnesota. You consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.
You further consent to service of process in any manner permitted by the laws of the State of Minnesota and waive any objection to such service.
20) Your Privacy and Security on the Site
Your use of the Site is subject to our Privacy Policy. Please review it carefully.
21) Changes to These Terms and Conditions
We may update (change, amend or otherwise alter) these Terms and Conditions periodically to reflect changes in our services or policies without prior notice. The “Effective Date” denotes the latest version.
By continuing to use the Site or by downloading or purchasing our products, you acknowledge and accept these updates. If you do not agree with the changes, we kindly ask that you refrain from using the Site or downloading or purchasing our products. Your ongoing use of the Site and any transactions you make indicate your voluntary agreement to these Terms and Conditions.
22) Termination
We reserve the right, at our sole discretion, to suspend, restrict, or terminate access to the Site or our services, with or without notice. This action may be taken if we believe that these Terms and Conditions, our Privacy Policy, Disclaimer, or any other policies or agreements you have accepted have been violated, or for any other reasonable cause.
23) Contact Information
For any questions or concerns about these Terms and Conditions, please feel free to contact us at:
Website: www.hugsfromheaven.net
Email: legal@hugsfromheaven.net
24) Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Hugs From Heaven L.L.C. regarding your use of the Site and the purchase or use of our products and services, and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.