Returns & Refunds policy

Refund Policy
Effective Date: Feb 25, 2026

Thank you for your purchase. Please review this Refund Policy carefully before purchasing any digital products from our website.

Digital Products – No Physical Shipment
All products offered on this website are digital downloads. No physical items will be shipped.

All Sales Are Final
Due to the immediate access and irreversible nature of digital products, all sales are final. We do not offer refunds, returns, or exchanges once a purchase has been completed and the digital files have been delivered or made available for download.

This policy is consistent with U.S. consumer protection standards for digital goods.

Exceptions – Technical Issues or File Errors
If you experience any of the following issues:

• Failure to receive your download link

• Inability to download the purchased files

• Corrupted, incomplete, or incorrect files

• Technical problems preventing access to your files

Please contact us within 7 days of purchase. We will make reasonable efforts to resolve the issue and provide access to the correct files.

Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us within 7 days. Upon verification, we may issue a refund for the duplicate purchase.

Unauthorized or Fraudulent Transactions
If you believe your payment was unauthorized or fraudulent, please contact us immediately. We will review the matter and cooperate with your payment provider as required.

Consumer Rights
This Refund Policy does not limit any rights you may have under applicable U.S. federal or state consumer protection laws.

Contact Information
If you have any questions or need assistance, please contact us at:

Email: contact@hugsfromheaven.net
Response Time: 1–2 business days

By completing a purchase on this website, you acknowledge and agree to this Refund Policy.